Pergola Warranty: Manufacturer-Backed Protection
Every Tarasola aluminium pergola we install is protected by a manufacturer-backed warranty of up to 5 years, supported locally by the Harmony View team.
What Your Pergola Warranty Covers
Warranty periods run from installation and are backed by Tarasola, one of Europe's leading pergola manufacturers.
- Structure & frame
- 5 years, the aluminium structure and load-bearing components
- Powder-coat paint finish
- 5 years, coating integrity on all painted aluminium surfaces
- Mechanical & fastening components
- 5 years, the mechanical parts and fixings of the roof system
- Roof fabrics (Opatex / Soltis / Copaco)
- 5 years, the technical fabrics used in retractable roof models
- LED spot lighting
- 3 years, integrated LED lighting components
- Motors, drives & automation
- 2 years, Somfy drives, Teleco automation, Linak/T-Motion motors
- ZIP screens & radiant heaters
- 2 years, motorised screen blinds and infrared heaters
Warranty terms are set by the manufacturer and exclude normal wear, characteristic fabric effects (fold marks, waving), and damage from impact, chemicals, unauthorised modification or extreme events beyond rated tolerances. Full written terms are provided with your quotation.
How a Warranty Claim Actually Works
Most warranty pages stop at the numbers. Here is what actually happens if something on your pergola is not right.
Report It, Reply Within 24 Hours
Call 01372 404 222 or email info@harmonyview.co.uk with a short description. A member of the team that installed your pergola responds within 24 hours, Monday to Saturday.
Photo Documentation
Send us photos of the issue, or we visit and take them ourselves. Because we surveyed and installed the pergola, we already hold your specification, so diagnosis is fast.
We Handle the Manufacturer Claim
As a specialist Tarasola installer we submit the claim directly to the factory, in their language and on their forms. No overseas call centres, no shipping parts at your expense.
Remedy Carried Out
Genuine parts, fitted by our own team, with the work typically completed well within the manufacturer's 60 day commitment. You make one phone call; we do the rest.
A Warranty Is Only as Good as the People Behind It
Buy a pergola from an overseas website and a warranty claim means shipping parts, language barriers and months of waiting. Buy from Harmony View and it means one phone call to Epsom.
As a specialist Tarasola installer we hold a direct line to the factory. If anything isn't right, we document it, handle the claim and carry out the remedy, typically resolved well within the manufacturer's 60-day commitment.
- One local point of contactThe team that installed it, supports it
- Direct factory relationshipGenuine parts, fast resolution
- Installed right the first timeProfessional installation protects your cover
- Simple aftercareAn occasional wash is all your aluminium pergola needs
What Voids a Pergola Warranty, and How We Prevent It
Most voided claims trace back to the same few causes. Understanding them is the best argument for professional installation.
A warranty is a chain: manufacture, installation, use and care all have to hold. Tarasola takes care of the first link with 20+ years of manufacturing behind every structure; our own team takes care of the second; and the sections below explain the rest, what can break the chain and what we do to make sure it never does.
Improper Installation
A pergola's wind rating only applies when it is installed to specification. Wrong fixings, an unlevel frame or a badly connected drainage path put loads through the structure it was never designed to carry, and the manufacturer can decline the claim.
Unauthorised Modification
Drilling into profiles, hanging heavy loads from louvres or fitting non genuine parts changes how the structure behaves. Anything you would like added, from lighting to screens, we fit as approved accessories that keep your cover intact.
Base Failures
If the base moves, the pergola moves with it: posts go out of plumb, louvres bind and seals open. That is why every project starts with a base and fixing assessment at the free survey, before anything is ordered.
How Our Installation Protects You
Our own trained team surveys, installs and commissions every pergola, and we keep records of the whole job. If a claim is ever needed, there is no gap for the manufacturer to point at. See our installation service.
Simple Aftercare That Keeps Your Warranty Healthy
An aluminium pergola asks very little of you. This is the whole routine.
- Spring wash
- What: rinse the structure and wash powder coated surfaces with mild soapy water. Why: removes winter grime and airborne deposits before they sit on the coating through summer.
- Autumn gutter clear
- What: clear leaves and debris from the gutters and post drainage. Why: the patented double gutter system drains rain through the posts, and it can only do that when it is clear.
- Sensor check
- What: confirm the rain, wind and snow sensors respond as expected. Why: the sensors close or open the roof automatically to protect it, so they are your first line of defence in rough weather.
- Fabric care
- What: brush off debris and clean fabric roofs and screens with mild soapy water, never solvents. Why: keeps the PU coated fabric performing; note that fold marks and slight waving are normal characteristics, not faults.
- Glass care
- What: wash glass roofs and sliding glazing with standard glass cleaner. Why: maintains light transmission and lets you spot any seal or drainage issue early.
To be clear about what a warranty is: it is a promise about manufacturing and materials, not an insurance policy. If a storm exceeds your pergola's rated tolerances, up to 160 km/h wind on flagship louvered models, the damage is a matter for your home insurance rather than the product warranty. What we will do is provide the specification sheets, photographs and documentation your insurer asks for, and quote for any repair.